Frequently Asked Questions
At Mansour Gold, we believe confidence begins with clarity. Below you will find answers to the most common questions to ensure your experience is smooth, secure, and effortless.
How can I track my order?
How can I track my order?
Once your order is confirmed, you will receive a tracking number via email or SMS.
You can use this number to follow your shipment from preparation to delivery with real-time updates.
What payment methods are accepted?
What payment methods are accepted?
Mansour Gold offers secure and trusted payment options, including:
• Visa and Mastercard
• Mada cards within Saudi Arabia
• Bank transfers
All payments are processed through certified and secure gateways to protect your privacy and transaction details.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order has not yet been shipped, you may contact our Customer Care team to update the delivery address.
We recommend reaching out as soon as possible to avoid any delay.
Can I cancel my order?
Can I cancel my order?
Orders may be canceled before shipment only.
Once an item has been dispatched, cancellation is no longer possible. However, you may still qualify for exchange or return according to our Return and Exchange Policy.
What quality checks does Mansour Gold perform?
What quality checks does Mansour Gold perform?
Every piece undergoes careful inspection to ensure:
• Verified metal purity
• Secure stone setting
• Precise craftsmanship
• Final quality approval
No item is released unless it meets the strict standards that define Mansour Gold.
What is the difference between Exchange and Return?
What is the difference between Exchange and Return?
Exchange
• Available within 3 days of receiving the item
• The product must be unused and in its original condition
Return
• Available within 24 hours of delivery
• The product must be unused and include all original packaging
For complete details, please refer to our Return and Exchange Policy page.
How do I determine my correct size?
How do I determine my correct size?
We provide a detailed Size Guide to help you select the perfect fit.
You may also visit any Mansour Gold showroom for personalized sizing assistance.
Does every piece include proof of authenticity?
Does every piece include proof of authenticity?
Yes. Every piece from Mansour Gold includes documentation verifying authenticity and quality, particularly for diamond jewelry and certified gold bars