Frequently Asked Questions
At Mansour Gold, we believe confidence begins with clarity. Below you will find answers to the most common questions to ensure your experience is smooth, secure, and effortless.
What is the best gold store in Saudi Arabia?
What is the best gold store in Saudi Arabia?
Mansour Gold Jewelry is considered one of the most prestigious and oldest gold showrooms in the Kingdom of Saudi Arabia,
where we represent a legacy of authenticity in designing gold and diamond
jewelry.
What distinguishes the shopping experience inside"Mansour Gold" branches?
What distinguishes the shopping experience inside"Mansour Gold" branches?
At Mansour Gold, we offer a luxurious and
personalized shopping experience. Our specialized team is ready to welcome you
and provide technical advice to help you choose the perfect piece in an
atmosphere of comfort and privacy.
What is the oldest women's jewelry store in Saudi Arabia?
What is the oldest women's jewelry store in Saudi Arabia?
For over 45 years, 'Mansour Gold' has accompanied the Saudi family
generation after generation. We are not just a gold store, but we are the
guardians of your happy memories; every piece you choose from us carries a
story of love, success, or excellence, which over time turns into an unforgettable
family memory. Because you are our large family, we have expanded to be close
to you, as we are happy to welcome you in our branches spread across various
regions of the Kingdom.
Why do most Saudi families buy their gold from Mansour?
Why do most Saudi families buy their gold from Mansour?
Because gold to us is a value before it is a material, and a
responsibility before it is a craft. Acquiring gold from Mansour has become an
inherited family tradition: the engagement piece, the newborn gift, graduation
gold, and wedding gold — all are bought from the same house that previous
generations trusted. Every piece carries a memory to be inherited. Browse the latest
gold jewelry in Saudi Arabia.
How many Mansour Gold Jewelry branches are there, andwhere are they located?
How many Mansour Gold Jewelry branches are there, andwhere are they located?
To meet the needs of our customers across the Kingdom, we
have a wide network of branches covering the Central Region, Western Region,
Southern Region, and Northern Region. You can easily find the nearest branch to
you by visiting the Mansour Gold branches page and using the
interactive branch map.
What distinguishes the quality of Mansour Gold?
What distinguishes the quality of Mansour Gold?
Every piece is crafted according to three constantprinciples:
- Purity of the metal and careful
selection of stones. - Design that embodies beauty in the
finest details. - Masterful craftsmanship rooted in
Saudi heritage.
We also support our production through the National Quality Company.
What types of gold jewelry do you have available?
What types of gold jewelry do you have available?
At Mansour Gold, we offer a wide and diverse collection of gold in all its carats and designs to suit all tastes. Our collections include elegant rings, modern bracelets,
attractive earrings, delicate necklaces & pendants, and luxurious gold sets for special occasions.
Do you have diamond jewelry and special weddingcollections available?
Do you have diamond jewelry and special weddingcollections available?
Yes, we are proud to offer the finest diamond jewelry characterized by purity and
exceptional designs. We also dedicate an entire section to wedding and engagement jewelry to share your most beautiful life moments with eye-catching pieces.
Do you offer jewelry customized for children?
Do you offer jewelry customized for children?
Absolutely! We have designed our children's jewelry collection with great care to be safe and beautiful, making it an ideal choice to celebrate your little princesses and document their childhood with lasting gold pieces.
Do you sell gold bullion for investment?
Do you sell gold bullion for investment?
Yes, we provide gold bullion in various weights for those looking for a safe and reliable investment in gold.
What are the gold carats available at Mansour Gold, andhow do I choose the right purity for me?
What are the gold carats available at Mansour Gold, andhow do I choose the right purity for me?
At Mansour Gold, we provide you with various options that guarantee quality and beauty, and our jewelry is distributed among three main carats that differ according to their purity percentage; First, 24-karat, which is pure and completely clear gold with a purity of 99.9% (bearing the 24 or 999 stamp), characterized by its softness and high value, hence primarily used in bullion and investment coins.
Second, 21-karat, which is the most requested and popular choice among families in the Kingdom with a purity of 87.5% (bearing the 21 or 875 stamp), as it combines luxurious brilliance and ideal hardness for decorative and occasion jewelry. Finally, 18-karat, which represents the epitome of
elegance and modern designs with a purity of 75% (bearing the 18 or 750 stamp), characterized by its high durability, making it the first choice for daily jewelry and pieces studded with diamonds and precious stones.
Do you have a section dedicated to gifts and specialoccasions?
Do you have a section dedicated to gifts and specialoccasions?
Yes, we have dedicated an entire sector to the exceptional gifting experience. In our gifts section, you will find perfect options
for every occasion, whether you are looking for birthday gifts, newborn gifts, graduation gifts, or wedding and anniversary gifts.
What "Mansour Concierge" services do you offer?
What "Mansour Concierge" services do you offer?
Mansour Concierge includes a package of exclusive services designed for your comfort, including: a consultation service to help you choose the perfect piece, professional maintenance service to preserve the brilliance of your jewelry, and a Zakat calculator tool to facilitate the calculation of your gold Zakat. Visit our Mansour Concierge page to learn more about all available services.
How can I book an appointment for a specializedconsultation?
How can I book an appointment for a specializedconsultation?
You can easily book an appointment with our experts by visiting the consultation service page. Our team will accompany you in a personalized experience to guide you towards choosing the piece that reflects your taste with complete confidence.
Do you offer jewelry maintenance services?
Do you offer jewelry maintenance services?
Yes, we provide precise and professional maintenance service to ensure the preservation of your jewelry's beauty, value, and quality for many years to be inherited by generations.
Do you have a Zakat calculator available?
Do you have a Zakat calculator available?
Yes, we offer a convenient Zakat calculator tool to help you easily calculate your gold Zakat obligations.
What are the payment methods available for orderingthrough the website?
What are the payment methods available for orderingthrough the website?
To facilitate the shopping experience, we provide multiple and secure payment options, including Apple Pay, Mada, Visa, and Mastercard. We also offer convenient installment payment services via Tabby and Tamara.
What is your return and exchange policy?
What is your return and exchange policy?
We always strive for your complete satisfaction. You can exchange or return products within (3) days from the date of receipt in case of a manufacturing defect, discrepancy from specifications, or a difference in size, provided that the products are in their original condition. Please review our Refund Policy to view all terms and excluded cases (such as gold bullion which cannot be returned or exchanged).
Do you provide shipping and delivery service to allregions of the Kingdom?
Do you provide shipping and delivery service to allregions of the Kingdom?
Yes, absolutely! We at Mansour Gold are proud to offer free and fast shipping service to all regions of the Kingdom of Saudi Arabia, to ensure that your favorite jewelry reaches you safely and easily wherever you
are. You can view all details in our Shipping Policy.
What other policies should I be aware of?
What other policies should I be aware of?
We maintain transparent and fair policies for all our customers. Please review our complete Terms of Service and Privacy Policy for comprehensive information
about your rights and our commitments.
Where can I find more information or provide feedback?
Where can I find more information or provide feedback?
If you have additional questions or suggestions, please visit our FAQ page or submit your feedback through our Feedback & Suggestions page. We value your input and are always looking to improve your
experience with Mansour Gold.
How can I track my order?
How can I track my order?
Once your order is confirmed, you will receive a tracking number via email or SMS.
You can use this number to follow your shipment from preparation to delivery with real-time updates.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order has not yet been shipped, you may contact our Customer Care team to update the delivery address.
We recommend reaching out as soon as possible to avoid any delay.
Can I cancel my order?
Can I cancel my order?
Orders may be canceled before shipment only.
Once an item has been dispatched, cancellation is no longer possible. However, you may still qualify for exchange or return according to our Return and Exchange Policy.
What quality checks does Mansour Gold perform?
What quality checks does Mansour Gold perform?
Every piece undergoes careful inspection to ensure:
• Verified metal purity
• Secure stone setting
• Precise craftsmanship
• Final quality approval
No item is released unless it meets the strict standards that define Mansour Gold.
What is the difference between Exchange and Return?
What is the difference between Exchange and Return?
Exchange
• Available within 3 days of receiving the item
• The product must be unused and in its original condition
Return
• Available within 24 hours of delivery
• The product must be unused and include all original packaging
For complete details, please refer to our Return and Exchange Policy page.
How do I determine my correct size?
How do I determine my correct size?
We provide a detailed Size Guide to help you select the perfect fit.
You may also visit any Mansour Gold showroom for personalized sizing assistance.
Does every piece include proof of authenticity?
Does every piece include proof of authenticity?
Yes. Every piece from Mansour Gold includes documentation verifying authenticity and quality, particularly for diamond jewelry and certified gold bars
